Halfords
Designing and building a unified framework for booking and delivery fulfilment.
Overview
The challenge was to unify a fragmented booking system through the redesign of its most-used fulfilment tool, the calendar. This complex and highly visible component was central to MOTs, Halfords Mobile Expert services, and click & collect orders, playing a critical role in shaping the overall booking experience.
Mission
To create a cohesive and scalable booking framework that delivered clarity and consistency across multiple service types and platforms, improving usability and operational efficiency for both customers and internal teams.My Approach
Mapping out end-to-end user journeys to uncover friction points and align patterns across different services. Insights from this process informed the creation of flexible booking templates that balanced operational requirements with user needs.
Suggested Journey
The redesign delivered a more intuitive and efficient booking experience. Usability improved, booking friction was reduced, and the new modular system established a scalable foundation for future service expansion and design consistency across the Halfords ecosystem.
Design System
The calendar was restructured into modular components within the design system.